Tag Archives: real life

Twitchy

Laying awake,
Heart racing with the possibilities,
Like a kid in a candy store, too
Hyper to try any new flavours out,
Satan’s mind-spin cycle class, just
Flipping between what is
And what could be, don’t blow it all
Now, trying not to tear it all down.

Excitement at future states
Not yet reached, nor even considered,
Nothing more than a boyhood dream
Come true or false it no longer matters,
For here and now is all there is,
Yet still, here and now, I cannot sleep,
Let alone find peace, just more
Nightmare heart-racing spin cycle junk,
Leaving every nerve ending
Humming like a well-oiled, hyper
Tuned, over-revved machine, engine
Shaking itself to bits, still in
Neutral, yet not still in bits
Shaking.

Why am I so excited? Nothing
Has changed, just as nothing
Changes, so does everything not
Stay the same, as I know all too well,
So why this hypertension of self,
When all around me is still, and
Even the cat and kitten have given
Hardwood floor a rest, still, yet
Not still am I, laying here, heart racing,
Breathe come fast, so fast that
Sleepless time flies, in the face of all reason,
I should be tired, yet still I lay awake,
Yet not still, still.
Rather twitchy.

flash by

The weekend runs right
On by, like raging river, or
Firelight flicker, until all that
Remains is a whisper of time,
Flown by, fluttering soft as the
Wings of time allow, echoes off
The soundless touch of winter’s
Kiss, brushing away summer’s
Warmth, until all that’s left
Is bright sunshine painting
Pristine blue, with chilled
Wind sending brisk messages too,
And in the end the weekend flies
Like a morning dream, Sunday
Afternoon sigh, the creaking of
Old young bones and joints,
Not yet used to the change in
Time, yet feeling the weather
All the same, so it is now, as
Weather promises winter’s bright
White light and cozy night, so
Joints delube as cold settles in,
And once pliant skin wrinkles,
Like a grandparent’s grin, so that
All we have to go on now, is the
Thought we will be young again,
Somehow, that as spring and
Summer break from winter’s thawed
Embrace, so too shall we return to the
Start of the race, although foolish to
Hope, too hopeful a fool, for this is the
Life we live but once, and once we live,
No repetition so cruel as weekend’s
Promise, of summer’s cycle coming to
An end, again, brushed by time’s butter-
Fly wings, and the last kiss of hot sun,
Sweat reminder’s walk through Windsor
Great park, now resting aching as old
Young must, the joints now creaking,
Now filled with rust.

Journey to the centre of the ITIL

Service Management was such a drag,
And Finance thought IT in the bag,
As the poorer cousin to money’s way,
Until ITIL came along to save the day.

Before ITIL there was no sight,
Of technology’s fortune, wrong or right,
Yet now with Service Request to lead the way,
We can actually see what is, and do what we say.

Then along comes Incident, to protect the user,
The business customer, victim to IT’s bruiser,
With a quick turn-around to fix the issue,
We pat customer’s on the back, and pass the tissue.

Incident’s role plain to see,
Problem traipses along with glee,
And displays all of Incident’s dirty laundry,
Using trend analysis to solve the quandary.

Following Problem, Change is next in line,
To lock down mistakes, all in good time,
To minimise risk, Change’s big brother,
And protect Release and deploy, Change’s father and mother.

From Change’s mistake bursts Incident’s leader,
Major Incident storms in, making everything teeter,
Yet with Continuity and Disaster Recovery hanging around,
We happily take Major Incident down, pound for pound.

Now on top of this whole darn terminology mess,
We add on Capacity backed by Configuration & Asset’s finesse,
Then Availability comes along to watch the Event,
With Financial Management to pay the rent.

Finally Customer Services steps on board,
To measure the performance and fight the hoard,
With Service Analysis and Reporting in tow,
And Service Levels showing the way to go.

It takes all of Knowledge’s wily way,
To turn the tides of dissent on customer’s dismay,
With the Service Desk skilled to the hilt,
Keeping business as usual running full tilt.

With Information Security watching the gate,
To ensure that IT arrives safely, if a little late,
Service Strategy hands off to Design and Transition,
With Service Operations fighting for pole position.

Along comes Continual Service Improvement to save the day,
Although sometime in the future, in a Utopia far, far away,
When all of the statistics finally make sense,
And best practice becomes present tense.

Now all of the happy customers, consultants too,
Deliver real benefits, driving change on through,
And even if the measurements are not always clear,
We know that a best practice expert is always near.

Awkward

 
Awkward pain percolates
Nicely disturbing my writing, a
Perfect peace broken by long
Gone wilting, dog gone annoying
Is what it is. Why are we so obsessed
With each other’s lives, continually
Comparing, contenting ourselves in
Our differences, that which singles us
Out, truly out if we are
Truly different?

Yet still that sense of
Unease, discomfort, could be
Food, protein or sugar deficiency,
Or simply that earlier disquietude, still
Chain chipping, Chinese drip torture,
When I should be working on my novel,
Still annoyed at myself even though
The annoyance is gone, I am not the only
One, am I?

Am I?